Apple Rock

Return Policy

At Mr. Bruno, LLC, we strive to provide the highest quality products for you and your pet. However, we understand that there may be a need to return a product. Below is our return policy:

1. Return Timeframe:

Products may be returned within 15 days from the date of purchase.

2. Return Conditions:

- Products must be unopened and in their original packaging.

- Returns will not be accepted if the product has been opened or used, for the health and safety of pets.

3. Return Process:

- To initiate a return, please contact us at mrbrunotreats@gmail.com.

- Provide your order number and the reason for the return.

- Once the return is approved, we will send you instructions on how to proceed.

4. Refunds:

- Once we receive the returned product and verify its condition, we will process the refund using the same payment method used for the purchase.

- Refunds will be processed within 10 business days.

5. Shipping Costs:

- Original shipping costs are non-refundable, and return shipping costs will be the responsibility of the customer unless it was our error.

6. Exceptions:

- This policy does not cover damaged or defective products. If you receive a product that is damaged or defective, please contact us within 7 days of receiving it for a resolution.

7. Contact Us:

If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team at mrbrunotreats@gmail.com or.

We appreciate your understanding and support, and we are here to ensure you and your pet have the best experience possible.

Mr. Bruno, LLC

Shipping Policy

At Mr. Bruno, LLC, we are committed to providing a seamless shopping experience, which includes timely and efficient shipping. Below is our shipping policy:

1. Order Processing Time:

- Orders are typically processed within 3-5 business days. During peak seasons or holidays, processing times may be extended.

2. Shipping Methods and Rates:**

- We offer various shipping options, including standard and expedited shipping. Rates will vary based on the shipping method selected and your location.

- Shipping costs will be calculated at checkout based on the weight of the items and the location of delivery.

3. Delivery Times:**

- Delivery times vary depending on the shipping method chosen and the destination.

- Standard shipping usually takes between 3-7 business days within the continental U.S. Expedited shipping options may be available at checkout for faster delivery.

4. Shipping Restrictions:

- We currently only ship within the continental United States. International shipping is not available at this time.

5. Order Tracking:

- Once your order has shipped, you will receive an email confirmation with a tracking number to monitor your shipment’s status.

6. Address Accuracy:

- Please ensure that your shipping address is accurate when placing your order. We are not responsible for packages delivered to incorrect addresses due to inaccuracies provided by the customer.

7. Lost or Stolen Packages:

- If your package is reported as lost or stolen, please contact our customer service team at [contact email] or [phone number]. We will assist you in the investigation and resolution process.

8. Contact Us:

If you have any questions or need assistance regarding shipping, please don’t hesitate to contact our customer service team at mrbrunotreats@gmail.com.

We appreciate your business and look forward to providing you and your furry friends with the best products possible!

Mr. Bruno, LLC